FAQ

How do I access SeatOn Web application?

How do I access SeatOn Web application? If you have SeatOn installed, follow these steps: 1. Take your favorite Internet browser (Chrome etc.), go to the www.clover.com (https://www.clover.com) and log into your Clover account using your Clover credentials. 2. From the Menu on the left side of the screen, you should have SeatOn for Restaurants listed. Click on the menu item (circled in red): 3. SeatOn Web application opens: On the other hand, if you do not have SeatOn instal...

How do I change my subscription plan ?

How do I i change my subscription plan? At the moment, SeatOn supports 4 subscription plans (http://seaton.site/#pricing): - Professional plan - ($79.00 per month) - Unlimited reservation and 3000 wait list covers (https://support.seaton.site/334533-What-is-a-cover-and-what-is-a-reservation--)included, each additional wait list cover will be charged $0.10 per cover. - Standard plan - ($49.00 per month) - 3000 reservation and 1000 wait list covers (https://support.seaton.site/334533-...

What is a "cover", and what is a "reservation" ?

What is a "cover", and what is a "reservation"? - "Cover" refers to a person who is seated at the table. One table can have multiple covers/persons, depending on the table capacity. For example, Lucy is having a dinner with two of her friends. This visit is calculated as having three covers (Lucy + 2 friends) - "Wait list cover" - similar as above, refers to number of persons. For example: Lucy enters a restaurant with her two friends. They need a table for three persons, but there are no ...

How to find my business coordinates?

How do I find my business coordinates? Your business coordinates are used in online reservations so a little map will be shown when your guests are making reservations: By clicking on the link "Get direction", your guests will be able to get directions to your restaurant using Google Maps. In order to find and set your business coordinates, follow these steps: Step 1. In your web browser, open up Google Maps by going to https://maps.google.com: Step 2: In Google Maps, search an...

How can customers leave feedback?

How can customers leave feedback? There are two ways a customer can leave feedback on the visit at your restaurant: - Feedback during payment on the Seaton Clover application (#FeedbackPayment) - Responding to the Thank you message (#FeedbackThankyou) 1. Feedback during payment on the SeatOn Clover application During walkout process and customer payment, a screen like this will be shown on the Clover device: You should rotate your Clover device in order to allow customer...

How to release tables and manage customer payments?

How to release tables and manage customer payments? Normally, tables should be released using the SeatOn Clover application, however in some cases it may be necessary to do it using the SeatOn Web application. Here is how to do it on: - SeatOn Clover application (#PaymentClover) - SeatOn Web application (#PaymentWeb) ------------------------- SeatOn Clover application On SeatOn Clover application tables are normally released during payment procedure. IMPORTANT: Releasing tab...

How to remove customer from the waiting list?

How to remove customer from the waiting list? Customer who was added to the waiting list, can be removed from the waiting list in two ways: - By assigning available table to the customer - By removing a customer from the waiting list without assigning him a table Here is how can you do it on: - SeatOn Clover application (https://support.seaton.site/596934-How-to-manage-customer-walk-ins#SeatOnClover) - SeatOn Web application (https://support.seaton.site/596934-How-to-manage...

How to create new reservation?

How to create new reservation? If you want to create a reservation for a customer, here is how can you do it on: - SeatOn Clover application (#CloverReservation) - SeatOn Web application (#WebReservation) - Restaurant website - online reservations using SeatOn reservation widget (#sectWidget) ------------------------- 1. SeatOn Clover application 1. Click the "New reservation" icon To access a new reservation screen click the quick link which is present almost on any ...

How to add customer to the waiting list?

How to add customer to the waiting list? If there are no free tables at the moment, you can put your customer to the waiting list. Here is how can you do it on: - SeatOn Web application (#SeatonWeb) - SeatOn Clover application (#SeatOnClover) ------------------------- SeatOn Clover application In order to add entry to the waiting list on the SeatOn Clover application please follow the instructions given on the Add to waitlist help page (./489406-Add-to-Waitlist). ...

How to manage customer walk-ins?

How to manage customer walk-ins? If you want to seat a customer who hasn't made prior reservation here is how can you do it on: - SeatOn Clover application (#SeatOnClover) - SeatOn Web application (#SeatonWeb) ------------------------- SeatOn Clover application 1. Select the Walk-ins tab 2. Select free tables on which you would like to seat a customer 3. Click the button "Seat" 4. Specify number of persons After you clicked the "Seat" button, a dialog "Ent...

What's the difference between the SeatOn application on the Clover device and the SeatOn web application?

What's the difference between the SeatOn application on the Clover device and the SeatOn Web application? SeatOn application on a Clover device is much simpler and it focuses mainly on the table management workflow. It is meant to be used by the staff that handles daily routine tasks, such as expected arrivals and walk-ins. It can be used for displaying a timeline of reserved tables, creating reservation, handling walk-in customers, adding customers to wait-list etc. The web application, on...

On which devices can I run the SeatOn application?

On which devices can I run the SeatOn application ? SeatOn is available as a web application using any modern browser, and also on the Clover Station, Clover Mobile and Clover Mini.

SeatOn application won't start on Clover device

SeatOn application won't start on Clover device When I start SeatOn on my Clover device I get a message saying that I need to run the Web application first, what's happening? After installation, you can not run SeatOn on a Clover device until you first run setup on the SeatOn Web application. The reason for this is that the initial application setup has to be done by the administrator, and it is done using the web application. After this has been done (tables and areas defined, etc.), you ...

Why don't I see Settings and Reporting modules on the SeatOn Clover app menu?

Why don't I see Settings and Reporting modules on the SeatOn Clover app menu? Modules Settings and Reporting are only available on the SeatOn web application, and cannot be used on the Clover Station/Mini devices.

Is SeatOn available as a standalone application?

Is SeatOn available as a standalaone application ? Currently, SeatOn is only available to merchants using the Clover POS system. We believe in the potential of Clover, and in synergy between SeatOn and Clover platform. In the future, we might consider publishing it as a standalone application, if we think there is enough demand on the market. If you would like to see SeatOn as a standalone application feel free to contact us by email (mailto:contact@seaton.site).

How do I create a reservation?

How do I create a reservation ? On the SeatOn Clover application, click the blue button in the bottom-right corner, which will open the form for creating reservations. On the SeatOn web application, you can open the form by either clicking the 'Create reservation' link in the top-right corner of the screen, or by using the left side menu (Tables -> New reservation). When the form opens, you first need to select the date, time, duration and number of persons, and click 'Find tables' whi...

After I create a reservation, customers don't receive an email with reservation details.

After I create a reservation, customers don't receive an email with reservation details. In order for emails to be sent, this functionality needs to be enabled in the settings by an administrator. On the Seaton Web application, go to Settings -> Notification, and make sure that 'Send reservation confirmation message to customer' is enabled. Also, in order for the email to be sent, the customer needs to have an email address defined. For more information about setup, please check Setting...

How do I add a customer to the waitlist?

How do I add a customer to the waitlist? On the SeatOn Clover application, click the yellow button in the bottom-right corner, which will open a form for adding a customer to the waitlist. On the SeatOn web application, you can open the form by either clicking the 'Add to waitlist' link in the top-right corner of the screen, or by using the left side menu (Tables -> Add to Waitlist) (./755244-Add-to-Waitlist). When the form opens, you first need to select the number of persons, then se...

How do I add a new customer?

How do I add a new customer ? There are several ways to add a new customer: * In the SeatOn application (either SeatOn Web or SeatOn Clover), you can add a customer by filling in customer data while you are creating a reservation or adding a customer to the waitlist. * On the SeatOn Web application you can add new or edit existing customer through the _Add new customer_ form (Customers -> Add new customer (./058884-Add-new-customer)). * You can also add a customer in the Clover _...

How do I change customer data?

How do I change customer data ? There are several ways to edit customer data: * In the SeatOn application (either SeatOn Web or SeatOn Clover), you can change basic customer data when you are creating a reservation or adding a customer to the waitlist. * On the SeatOn Web application, find the customer using customer search (Customers -> Customer search) or using the customer list (Customers -> Customer list). Click on the 'Edit' button which will open the edit form. Here you ...

How do I check customer details?

How do I check customer details? On the SeatOn web application, find the customer using customer search (Customers -> Customer search (./027126-Customer-search)) or using the customer list (Customers -> Customer list (./019831-Customer-list)). Click on the 'View' button which will open the screen showing the customer details. SeatOn Clover application is not meant to be used for showing detailed customer data, however you can see some basic customer information (name, email, phone) w...

How do I delete a customer?

How do I delete a customer? Deleting a customer is not supported in the SeatOn application. However, you can delete a customer using the Clover Customers application.

Application doesn't behave as expected. What do I do now?

Application doesn't behave as expected. What do I do now? Oops, sorry about that. Please send us a detailed description of the bug by creating a ticket on our Customer Support Site (http://support.seaton.site) or send us an email (mailto:support@seaton.site?subject=Bug%20report). Please also state the name of your business.

I did not find answer to my question here. Whom can I contact for support?

I did not find answer to my question here. Whom can I contact for support ? In that case, please submit your question by creating a ticket on our Customer Support Site (http://support.seaton.site) or send us an email (mailto:support@seaton.site?subject=SeatOn%20Support%20needed). Please also state the name of your business.