SeatOn Clover

SeatOn application on Clover - Introduction

Seaton application on Clover - Introduction SeatOn application on Clover device consists of following screens: - Timeline (./235760-Timeline) - overview of events on a selected day - Expected arrivals (./183890-Expected-arrivals) - list of incoming customer arrivals - Walk-ins (./909518-Walk-ins) - handling unannounced and unplanned customer visits - Waitlist (./934004-Waitlist) - management of the waiting list - Walkout (./616326-Walkout) - management of occupied tables - Pen...

New reservation

SeatOn Clover - New reservation To access the New reservation screen, click the quick link which is present in the lower right corner of almost any screen of the SeatOn Clover application, with the icon as shown on the picture: In order to create a new reservation, you have to enter following information: - Time and date of the reservation - Customer data - select from the database of existing customers, or enter a new one - Number of covers (persons) - Approximate length of me...

Add to Waitlist

SeatOn Clover - Add to Waitlist To access the "_Add to waitlist_" screen click the quick link which is present on almost any screen of the SeatOn Clover application, in the lower right corner with the icon In order to add customer to the waitlist, you have to enter following information: * Customer * Number of persons * Approximate waiting time Screen "_Add to waitlist_" is divided in three sections: * Specifying waitlist entry (#WaitlistEntry) * Add to waitlist or re...

Timeline

SeatOn Clover - Timeline Timeline screen gives you an overview of all visits, and tables occupancy on a specific date. By default, it will show today's events. The screen can be accessed from the main menu, and is divided in two sections: - Date selection (#DateSelection) - Overview of events by time and table (#OverviewEvents) 1. Date selection Click on one of the predefined buttons (today, tomorrow, day after tomorrow), or select specific date from the date chooser. Prede...

Expected arrivals

SeatOn Clover - Expected arrivals Expected arrivals screen gives overview of all expected customer arrivals. It is accessed from the menu and is divided in three sections: - Filter today's expected arrivals (#FilterToday) - filter expected arrivals today by name, email or phone number - Expected arrivals statistics (#ArrivalsStats) - inspect overall number of today's expected arrivals and covers - Expected arrivals list (#ArrivalsList) - check list of today's expected arrivals, and ...

Walk-ins

SeatOn Clover - Walk-ins On the Walk-ins screen you can manage unannounced and unplanned customer visits. It is accessed from the menu and is divided in four sections: - Filter available tables (#FilterTables) - filter available tables by table size and availability length - Table occupancy information (#TableOccupancy) - gives information about number of available and occupied tables - Current tables list and selection (#CurrentTables) - inspect table(s) and their statuses, seat cu...

Waitlist

SeatOn Clover - Waitlist Waitlist screen is accessed from the main menu and is divided in three sections: - Waitlist management and statistics (#WaitlistStats)- current state of the waitlist, approximate waiting time, and number of customers in the queue - Current waitlist queue (#WaitlistQueue) - list of customers in the waiting queue - Expected waitlist arrivals (#ExpectedArrivals) - list of expected arrivals, i.e. customers who have been notified that their table is free ...

Walkout

SeatOn Clover - Walkout Walkout screen is accessed from the main menu and is divided in three sections: - Filter tables (#FilterTables) - filter occupied tables list by customer name and customer contact data - Occupied tables stats (#TableStats) - inspect number of occupied tables and total number of covers - Occupied tables list (#TableList) - check list of currently occupied tables 1. Filter tables Enter text in the filter field to filter occupied tables list by c...

Pending requests

SeatOn Clover - Pending requests Pending requests screen lists all customers' reservation requests which have come through the restaurant web page or by phone using the IVR (https://support.seaton.site/741718-IVR)system. You can approve reservations and assign table using the button Assign table(s), or reject reservations using the button Cancel. Once a table is assigned, a notification is sent to a customer. The screen is accessed from the menu and is divided in two sections: - Filter...

Release table and payment

SeatOn Clover - Release table and payment During payment procedure it is necessary to assign tables to a specific payment: Here is how the above screen looks like on Clover Flex: Mark the tables to be released, and tap the button "Release". If this payment is not associated to any table, tap the button "Skip". In addition, rotating the Clover screen will give customer an option to leave feedback for his visit. For more details, also refer to the How to release tables and manage custo...

Search log

SeatOn Clover - Search log Search log screen is accessed from the main menu. Through the Search log, you can search all events (i.e. reservations, walk-ins, waitlisted walk-ins) in the database: You can filter events by date, reservation code, customer name, email or phone. Event information is listed in the following columns: - Type - Reservation or Walkin (Seated) or Walkin (Waitlisted) - Status - Active, Expected arrival, Canceled - Customer - customer name or empty field, if ...

Event details

SeatOn Clover - Event details Event details screen shows detailed information about specific event. It is divided in four tabs: - Main details (#MainDetails) - Change history (#ChangeHistory) - Notifications (#sectNotifications) - Reservation Fee (#sectReservationFee) Furthermore, you can edit, or reopen the event if it is closed. 1. Main details "Main details" tab is divided in four subsections: - Event type (#EventType) - Event details (#EventDetails) - Paying in...