Alerts

SeatOn Web - Alerts

Alerts provide you with the possibility to receive an email when a new reservation has been created/canceled, or a waiting list entry has been added/removed. You can access this page by clicking Settings/Alerts from the side menu of the SeatOn Web application.

Here are the actions needed to set up the alerts for your restaurant:

1. Alert email address
2. Define reservation alerts settings
3. Define waitlist alerts settings
4. Save settings

1. Alert email address

In order to receive alerts, as a first step, you have to define email address on which you would like to receive alerts. Just fill the appropriate field like shown in the picture:

Received email alert will look like shown in the picture:

2. Define reservation alerts settings

You can set up to receive alerts in various cases when a new reservation is created, or canceled:

• send an alert when new reservation created through any channel - an email will be sent to your alert email address every time a new reservation is created in the system (regardless if it was created by guests or employees)
• send an alert when new reservation created by guests (Online or IVR channel) - alert email will be sent only if a new reservation is created by guests (either through Online or IVR channels). Reservations created by employees in the application will not trigger the alert.
• send an alert when new online reservation created by guests and table(s) not assigned - alert email will be sent if a new online reservation is created by guests, and a table is not yet assigned to it.
• send an alert when reservation canceled (by guest or staff) - alert email will be sent if a new reservation is canceled (regardless if it was canceled by guests or employees).
• send an alert when reservation canceled by guest - alert email will be sent only if a new reservation is canceled by guests. Reservations canceled by employees in the application will not trigger the alert.

In order to receive an alert for a described case, click its appropriate checkbox to activate it:

3. Define waitlist alerts settings

You can set up to receive alerts in various cases when a new waiting list entry is created, or canceled:

• send an alert when new entry added to the waitlist through any channel - an email will be sent to your alert email address every time a new waitlist entry is added (regardless if it was added by guests or employees)
• send and alert when new entry added to the waitlist by guest (online waitlist channel) - alert email will be sent only if a new waitlist entry is added by guests. Waitlist entried added by employees in the application will not trigger the alert.
• send and alert when quest notified that table is available - alert email will be sent when a guest is notified by text message that a free table is available
• send an alert when arrival confirm by guest - alert email will be sent when a guest confirms arrival upon notification that a free table is available
• send an alert when arrival canceled by guest - alert email will be sent when a guest cancels arrival upon notification that a free table is available

In order to receive an alert for a described case, click its appropriate checkbox to activate it:

4. Save Settings

Finally, in order to save your setup, you must click the Save alerts settings button: