Getting started guide

How to reinstall SeatOn application Reinstalling the SeatOn application is necessary if you want to use online reservation fees (./789925-Online-Reservations-fees), and you have installed the application before November 3rd, 2020. In order to reinstall the application you have to first uninstall it, then install it again. Here are the instructions how to do it: - Uninstall SeatOn application (#uninstallApp) - Steps 1 - 6 - Install SeatOn application (#installApp) - Steps 7 - 8 ...

Getting started guide - Introduction (#Introduction) - How to install (#HowToInstall) - First access to SeatOn (#FirstAccessSeaton) - SeatOn customization (#SeatonCustomization) - Overview of Web functionalities (#OverviewWeb) - First start of SeatOn on Clover devices (#CloverFirstStart) - Overview of SeatOn Clover functionalities (#CloverFunctionalities) - Overview of SeatOn online widgets for your website (#sectWebWidgets) 1. Introduction SeatOn application is integr...

Events Workflow This article explains workflow of events as recorded in the SeatOn application. Every customer's visit to the restaurant is recorded and presented in the application as a single event. Customer can visit a restaurant in three different ways: - Reservation (#Reservation) - customer has announced his visit and made a reservation - Walk-in seated (#Walkin) - customer has not announced his visit, nevertheless, he was seated immediately - Walk-in waitlisted (#Walkin) - cu...

Creating reservations With SeatOn you can manage your customer reservations. The application doesn't just record reservations, it takes into account both expected arrivals and walk-in guests (https://support.seaton.site/235760-Timeline) as well (i.e. when finding free tables in your restaurant, current occupancy is always checked). Thus you can have one integrated solution which takes care of all your guests at the same time and handles their arrivals in a seamless way. Customer can request a...

IVR Reservations SeatOn supports Interactive Voice Response (IVR) for taking phone reservations automatically. IVR interacts with humans through the use of DTMF tones input via a phone keypad. Enabling your customers to enter reservations by themselves results in fewer incoming calls, and increased productivity for your staff. 1. (#Intro)Introduction to IVR reservations (#Intro) 2. (#Integration)Integration options (#Integration) 3. (#Create)How to create reservation through the Sea...

Online reservations Online reservations are reservation requests which have come by customers through a restaurant website, using the SeatOn reservation widget. Reservation widget is add-on to your restaurant's web page which adds SeatOn reservation functionality to your website. For more information how to setup SeatOn reservation widget, and embed it into your website please check the Reservation widget (https://support.seaton.site/905463-Reservation-widget) help page. After the online re...

Managing walk-ins and waiting list SeatOn manages all type of visits, walk-in's or expected arrivals, on intelligent and efficient way to ensure optimal utilization of your seating capacity and maximization of your table covers. You have overview of your tables at any time both on SeatOn Clover app (https://support.seaton.site/235760-Timeline) and SeatOn Web app (https://support.seaton.site/183821-Table-management). If a guest walks into your restaurant, you can assign a table for the guest...

Online widgets There are two types of SeatOn online widgets: - Reservation widget is add-on to your restaurant's web page which adds SeatOn reservation functionality to your website. By including this widget into your website, you can allow your web page visitors to book a table by clicking on the floating button on your web page. For more information how to setup SeatOn reservation widget, and embed it into your website please check the Reservation widget (https://support.seaton.site/9...

Customize SeatOn application for your needs Customizing the SeatOn application can only be done on the SeatOn Web application. First customization should typically be done on the first start of the application, as the SeatOn application cannot be used on Clover devices before defining your floor plan is completed. Perform following steps: 1. Select Settings/Floor from the side menu in order to define your Floor: 2. Create an area by clicking on the button Add area On the Settings/Fl...