SeatOn Web - Overview
1. Start the SeatOn Web application
To access the SeatOn Web application, log onto your Clover account using Clover credentials and go to the application list on the Clover dashboard. SeatOn Web application is accessed by clicking on the SeatOn icon as marked on the picture below:
Once you click on the SeatOn icon, a new window will open, and SeatOn web application will start.
Web application consists of the following modules:
- Home Dashboard - application entry point
- Tables - table management, walk-in, reservation, waitlist and walkout management
- Customers - customer relationship management, check statistics, feedback and generated revenue by customers
- Reports - performance reporting and analytics. This module is accessible only to users of the SeatOn Web application with Manager role.
- Settings - SeatOn application customization and employee performance.
2. Access rights in the SeatOn Web application
There are two types of user access rights which SeatOn application recognizes:
- Restaurant owner and restaurant management (Clover roles Owner, Manager) - have access to all functionalities of the SeatOn Web application
- Restaurant employees (Clover role Employee) - have access to all modules except module Reports
In general, SeatOn Web screen is laid out in three sections:
- Shortcut bar - includes shortcuts to most used pages and functions:
- Search event - search event history by code, customer name, email or phone
- Reservation center - detailed information about upcoming reservations for the specific day
- Create new reservation
- Add to waitlist - add customer to the waiting list
- Log out
- Help for current screen - open help pages for the current screen
- Link to support pages - open support pages
- Link to SeatOn product page - open SeatOn product pages
- Link to online reservation page - open online reservation page (as seen by customers)
- Menu - contains links to all pages, as well as the following quick links:
- Today's reservations - daily table activities
- Open pre-reservations - list of online reservations which have not be assigned a table yet (pre-reservations)
- Wait list - current wait list state
- Walk-in - create new walk-in event
- Active visits - currently active visits
- Block - block reservations for specific resources or time periods
- Reservation overview - overview of reservations in the current year
- Reservation center - detailed information about upcoming reservations for the specific day
- Timeline - graphical overview of upcoming reservations for the specific day
- Search - search event history by code, customer name, email or phone
- Customers - search customer list
- Reports - analyze reports and customer spending
- Settings - customize SeatOn application
- Support - link to help pages
- Page content - content of the selected page