Customers

SeatOn Web - Customer dashboard Customer dashboard displays performance indicators, metrics and charts for an overview of your customer base. It gives you an insight to growth trends, as well as spending and visiting behavior of various customer types. Customer dashboard data is provided in order to help you understand the current situation and help you make decisions to deliver better customer experience and increase your profits. Customer dashboard is retrieved when selecting Customers/Da...

SeatOn Web - Add new customer To add a new customer into your database, go to the main menu and select _Customers/Add new customer._ You will be presented with a form with customer data. Form is divided in 2 sections: * Customer details (#CustomerDetails) * Customer contact data (#CustomerContact) Mandatory data which is needed in order to enter a customer is: * First name – customer’s first name * Last name – customer’s last name * Contact data - Email or Phone numbe...

SeatOn Web - Customer search To search for customers by various criteria, go to the main menu and select Customers/Customer search. Search option searches customers by name, last name, email address or phone number. Fill in the search text field and click the Search button to activate the search with the given criteria: Customers matching defined criteria are listed in a table with the following information: Registered – date when customer was first registered in your database N...

SeatOn Web - Customer list To have all your customers listed and sorted by various criteria, go to the main menu and select Customers/Customer list. By selecting an option from the drop down list, you can have your customer list sorted/listed by: New since last login – all the newly registered customers from the time when the user last logged in to the application will be listed Registration date – sort all customers by date and time when the customer registered Total spend – sort al...

SeatOn Web - Customer feedback To have all your customers listed and sorted by various criteria, go to the main menu and select Customers/Customer feedback. On this page you can check how customers perceive your restaurant, and correct possible flaws in your service Feedback search criteria: Feedback rated between – filter customer feedback based on a feedback grade (1-5) Feedback posted between – filter customer feedback based on a time period when the feedback was given. When you have...

SeatOn Web - Customer details This pages gives comprehensive data about the selected customer. It is divided in six sections, as shown on the picture below: * Main customer data (#MainCustomerData) * Main customer spending data (#MainCustomerSpendingData) * Customer contact and important dates (#CustomerContact) * Detailed customer visit and spending data (#DetailedCustomer) * Recent customer visits (#RecentVisits) * Customer feedback (#Feedback) I. Main customer dat...